News

21.05

More important news for our customers!

Cubio Mobile Oy has sold its accounts receivables to General DataComm OÜ on 6.5.2014. If Cubio Mobile Oy has notified the transfer to the client in the invoice, the payment is valid only to the remittee and account informed in the invoice. The transfer includes all the account receivables of Cubio Mobile Oy concerning mobile, IP and prefix services. 

22.04

Very important notice for our customers!!!

Dear Cubio Mobile customers! Brothers and sisters!
As we have informed you earlier last week, Cubio Mobile has been negotiating until now with Elisa about transfer of our existing mobile subscriber contracts. Unfortunately Elisa set up  an unrealistic and non executable conditions to Cubio and decided to unilaterally terminate the service contract with us after 30/04/2014
Despite of Cubio Mobile proudly being an alternative mobile telephone network operator, we were always painfully dependant on Elisa, with all its tariffs, corporate bureaucracy and monopolistic philosophy. We just tried to make telephone service to be more affordable and less priced, but the result of the battle with a monopoly on its fully controlled realm was expected. Today we lost the battle. As , by the way, thousands of Cubio Mobile mobile subscribers did; subscribers  which have been staying with us for a long time...
We failed to persuade Elisa to transfer the existing contracts of our customers to Elisa to keep the existing tariff plans and to provide our customers with non-stop seamless service. Elisa was not ready to share a responsibility for the comfort of thousands of our mobile service users, while the existing telecom rules didn't let us protect their interests and rights... In practice it means that after 30/04/2014 our subscribers should change their network operator, because we cannot guarantee the quality of service after the date. We just hope that Elisa will continue to provide the services to Cubio Mobile after 30/04/2014 to let our customers to pick up a new mobile service operator in Finland, but nobody has a crystal ball to predict Elisa's actions after the date...
Thank you for being our customers for all these years!
Your Cubio Mobile

23.04

Important notice for our customers

Dear Cubio Mobile customers!

As you are informed from various media sources Cubio Mobile, the oldest MVNO in Finland is restructuring the current business. In a long term perspective we decided to terminate the distribution of Elisa mobile subscriber contracts because of low profitability of the business and inability of our network enabler to change the existing business model. In a long term perspective our business will be focused on data center co-location services in Finland and Russia.
For all these years passed the quality of our customers service was number one priority. We should apologize for the wrong information which was earlier published in the media about mobile services termination effective 23.04.2014. We should inform you that this information was not correct and all mobile services are currently being provided in a normal mode. Being a tiny Finnish MVNO we always have been living under threat of service termination from our network enabler because we were fully dependant on its monopoly on services, tariffs and rules. We just humbly wanted to make life of our subscribers better and more convenient. Unfortunately we failed, monopoly on services is back, sorry.
At the moment Cubio Mobile is negotiating with Elisa about seamless transfer of our customer contracts. The top priority in this process is to provide a non-stop mobile services for our customers during the transfer and after and to keep all existing tariff plans in use. This is a complex and complicated process, but we do our best to protect our customers. We kindly asked Elisa to cooperate in sake of our customers interests, and we hope that our enabler has got enough courage and social wisdom not to terminate the mobile services before the transfer of customer contracts is finished. We will keep you informed on the further news as they unfold. Stay with us!

Thank you,

Cubio Mobile

23.04

!

Dear Customers!

Our Customer Service lines are not in use at the moment. We request you to contact us via email asiakaspalvelu@cubio.com.

Best Regards, Cubio Mobile Oy

07.04

Easter

Cubio Customer Service and Cubio’s Office will be open on Easter as follows

Customer service will be open on Easter as follows:
Thursday 17.4                     8:30-16:30
Friday  18.4                         Closed
Saturday 19.4                     Closed
Monday 21.4                      Closed

Cubio’s Office will be open on Easter as follows:
Thursday 17.4                     Closed
Friday  18.4                         Closed
Saturday 19.4                     Closed
Monday 21.4                      Closed

You can also contact us via email asiakaspalvelu@cubio.com. In case of emergency, for example if your phone is lost or stolen, our 24/7 Locking Service will help you at +358 46 813 3000.

27.03

Release

Cubio has been revised international call pricing. As a result, some destinations price have changed. The new price list is valid from 1st of May 2014.

Further information, visit www.cubio.com and Cubio’s Customer Service.

Customer has right to terminate contract immediately if customer won’t agree price changes.

Cubio Mobile Oy

17.03

Release

Dear Customers,

Cubio’s office will be closed on Wednesday 19th March 2014 because of maintenance work in the building. In the meantime we are asking you to contact our Customer Service via phone or email to asiakaspalvelu@cubio.com.

BestRegards

Cubio

24.02

Tiedote 24.02.2014

Dear Customers,

There are problems in our Customer Service phone lines. We are trying to fix it as soon as possible. In the meantime we are asking you to contact us via email to asiakaspalvelu@cubio.com.

Best Regards

Cubio

28.01

Dear Customers

Dear Customers,

There are problems in our Customer Service phone lines. We are trying to fix it as soon as possible. In the meantime we are asking you to contact us via email to asiakaspalvelu@cubio.com.

Best Regards

Cubio

18.12

Opening Hours

Our Opening Hours during Christmas and New Year

Our Customer Service opening hours during Christmas holidays and New Year

23.12 open normally

24.12 closed

25.12 closed

26.12 closed

27.12 open normally

 

30.12 open normally

31.12 open 8:30 am – 2 pm

1.1-2014 closed

6th January our Customer Service is closed

Our office will be open on 23th and 31st December from 9 to 2 pm