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Contacts and sales points

Customer service contact information

Telephone (weekdays 8.30-16.30):

+358 9 4247 5000 - Finnish and English
+358 9 4247 5001 - Russian
+358 46 813 3000 - Locking service

Email:
asiakaspalvelu@cubio.com - Finnish and English
usluga@cubio.com - Russian

Fax: +358 9 689 6766

Calls to customer service are free of charge from all Cubio mobile and Europhone subscriptions. In case of emergency, for example if your phone is lost or stolen, outside opening hours you can call our locking service at +358 46 813 3000, and report the phone missing with a message to a voicemail, in which you tell your name, social security number and the phone number of the subscription that needs to be closed. Alternatively, you can report the phone as missing by emailing asiakaspalvelu@cubio.com.

 

Customer service response times
 

 Period  Average answering time  In less than 60 seconds
1.1.2013 - 31.3.2013 16 seconds (Finnish and English)
22 seconds (Russian)
96%
1.4.2013 - 30.6.2013 15 seconds (Finnish and English)
15 seconds (Russian)
96%
1.7.2013 - 30.9.2013 13 seconds (Finnish and English)
12 seconds (Russian)
97%
1.10-31.12.2013 12 seconds (Finnish and English)
11 seconds (Russian)
97%
1.1.2014-31.3.2014 14 seconds (Finnish and English)
18 seconds (Russian)
97%